This Privacy Policy explains how bexch collects, uses, stores, and protects the personal information of players using the bexch platform. We are committed to handling your data transparently and responsibly.
The six core commitments bexch makes to every Pakistani player
All data transmitted between your device and the bexch platform is protected by 256-bit SSL encryption. Whether you are logging in from Karachi, completing a deposit in Lahore, or reviewing your betting history in Islamabad, your data travels securely.
bexch does not sell, rent, or trade your personal information to third-party marketers or data brokers. Your details are used exclusively to operate and improve your bexch experience and to fulfil our legal and regulatory obligations.
bexch collects only the personal data that is necessary to provide you with a safe, compliant, and functional betting and gaming service. We do not request or store information beyond what is reasonably required for the purposes described in this Policy.
You have the right to request a copy of the personal data bexch holds about you at any time. Requests are processed within 30 days of receipt. Identity verification is required before any personal data is disclosed to protect your account security.
Subject to our legal retention obligations, you may request the deletion of your personal data. bexch will process erasure requests within 30 days. Certain data — such as transaction records and KYC documentation — must be retained for defined periods under applicable regulations.
bexch uses cookies and similar tracking technologies to maintain your session, remember your preferences, and analyse platform performance. Essential cookies are necessary for the platform to function; analytical and marketing cookies are used only with your consent.
This Privacy Policy ("Policy") applies to all personal data collected and processed by bexch ("Company", "we", "us", "our") in connection with the operation of the bexch platform at bexch.app and any associated mobile interface. By registering an account or otherwise using the bexch platform, you acknowledge that you have read and understood this Policy.
1.1 bexch is committed to protecting the privacy and security of all players who use its online casino and sports betting platform. This Policy sets out, in plain and accessible terms, what personal information bexch collects from you, why it collects it, how it uses and protects that information, and what rights you have in respect of your data.
1.2 This Policy forms part of the bexch Terms & Conditions and should be read alongside them. Capitalised terms used in this Policy but not defined herein have the meanings given to them in the Terms & Conditions.
1.3 bexch may update this Policy from time to time. The current version is always available at bexch.app/privacy-policy. Where changes are material, bexch will notify registered players via the platform or by email. Continued use of bexch following notification of any update constitutes acceptance of the revised Policy.
2.1 For the purposes of applicable data protection legislation, bexch is the data controller in respect of personal data collected through the bexch platform. bexch determines the purposes for which and the means by which personal data is processed.
2.2 All enquiries relating to the processing of personal data, including data subject rights requests and complaints, should be directed to the bexch Data Protection team via the contact details set out in Section 14 of this Policy.
When you register a bexch account or interact with the platform, you provide us with information including:
When you access the bexch platform, we automatically collect certain technical and behavioural information, including:
bexch may receive personal information about you from identity verification service providers, payment processors, fraud detection agencies, and — where applicable — responsible gaming databases. This information is used solely for the purposes described in Section 4 of this Policy.
bexch uses the personal data it collects for the following purposes:
5.1 bexch processes your personal data on the following legal bases:
6.1 bexch does not sell, rent, or otherwise transfer your personal data to third parties for their own commercial purposes.
6.2 bexch may share your personal data with the following categories of recipients in the course of operating the platform:
6.3 All third parties with whom bexch shares personal data are required to maintain appropriate data security standards and to process data only for the purposes specified by bexch.
7.1 bexch retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and reporting requirements.
7.2 Account data and transaction records are retained for a minimum of five years following account closure, in accordance with standard financial services regulatory requirements. KYC documentation is retained for a minimum of five years from the date of the last transaction.
7.3 Where you submit a request for erasure, bexch will delete or anonymise your personal data within 30 days, subject to any data that must be retained for the minimum regulatory periods described above.
8.1 bexch implements industry-standard technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure, or destruction. These measures include 256-bit SSL/TLS encryption for all data in transit, encrypted storage of sensitive data at rest, role-based access controls limiting staff access to personal data on a need-to-know basis, and regular security assessments of platform infrastructure.
8.2 You are responsible for maintaining the security of your bexch login credentials. bexch recommends enabling two-factor authentication, using a unique password for your bexch account, and accessing the platform only from trusted devices and networks. If you suspect unauthorised access to your account, please contact bexch support immediately via live chat.
8.3 In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, bexch will notify affected players without undue delay, in accordance with applicable data protection requirements.
9.1 bexch uses cookies and similar technologies (including web beacons and local storage) to operate the platform and improve user experience. The categories of cookies used are:
9.2 Most browsers allow you to control cookies through their settings. Blocking essential cookies will prevent the bexch platform from functioning correctly. For Pakistani players using Chrome or Firefox on Android — the most common devices on the bexch platform — cookie settings can be managed via the browser's privacy menu.
10.1 Subject to applicable data protection law, you have the following rights in respect of your personal data held by bexch:
10.2 To exercise any of these rights, please contact the bexch Data Protection team using the contact details in Section 14. bexch will respond to verified requests within 30 days. Identity verification is required before personal data is disclosed or amended.
11.1 The bexch platform is strictly for adults aged 18 and above. bexch does not knowingly collect personal data from individuals under the age of 18. If bexch becomes aware that personal data has been collected from a minor, that data will be deleted promptly and the associated account closed.
11.2 If you have reason to believe that a minor has registered on the bexch platform, please contact support immediately so that the matter can be investigated and resolved without delay.
12.1 bexch may transfer personal data to service providers and game content studios operating in jurisdictions outside Pakistan. Where such transfers occur, bexch ensures that appropriate safeguards are in place to protect the data, including contractual data protection clauses equivalent to recognised international standards.
12.2 By using the bexch platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan. bexch will not transfer data to a jurisdiction with inadequate data protection standards without implementing appropriate protective measures.
13.1 bexch reviews and updates this Privacy Policy periodically to reflect changes in legal requirements, platform functionality, or data processing practices. The effective date at the top of this Policy indicates when it was last revised.
13.2 Where changes are material, bexch will notify registered players by posting a notice on the platform or by email to your registered address. Your continued use of bexch after the effective date of any update constitutes acceptance of the revised Policy. If you do not accept the updated Policy, you should close your account in accordance with the procedure described in the Terms & Conditions.
14.1 For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by bexch, please contact our Data Protection team via live chat available 24/7 from your account dashboard, or by emailing [email protected].
14.2 bexch aims to acknowledge all data-related enquiries within 48 hours and to resolve substantive requests within 30 days of receipt. For Pakistani players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and other cities, live chat is the fastest route to reach our support team during active hours.
bexch is committed to processing your personal data responsibly and transparently. If you have any questions about how your information is used, or wish to exercise any of your data rights, please reach out via live chat or email. We are here to help.
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